Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• Quality Issues: The generated document doesn't meet reasonable academic standards
• Technical Failures: Our system fails to generate your document after payment
• Service Unavailability: Our service is unavailable after successful payment
• Billing Errors: You were charged incorrectly or multiple times
• Dissatisfaction: You're not satisfied with the output within 24 hours

2. Refund Timeline

Request Window: You must request a refund within 24 hours of your purchase.

Processing Time: Approved refunds are processed within 5-7 business days.

Method: Refunds are issued to the original payment method used for the purchase.

3. How to Request a Refund

To request a refund, please contact us with the following information:

• Email: refunds.lastappstanding@gmail.com
• Subject Line: "Refund Request - [Your Transaction ID]"
• Required Information:
  • Transaction ID or payment confirmation
  • Email address used for purchase
  • Reason for refund request
  • Date of purchase

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• After 24 Hours: Refund requests made more than 24 hours after purchase
• Successful Delivery: When the service was delivered as described and meets quality standards
• User Error: Incorrect information provided by the user leading to unsatisfactory results
• Academic Policy Violations: If the service was used in violation of academic integrity policies
• Change of Mind: General dissatisfaction without specific quality issues (after 24-hour window)

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Incomplete Generation: If document generation was partially completed
• Service Interruption: If service was interrupted but some work was delivered
• Quality Issues: Minor quality issues that don't warrant a full refund

6. Dispute Resolution

If you're not satisfied with our refund decision:

• Appeal Process: You may appeal our decision within 7 days
• Mediation: We're open to third-party mediation for unresolved disputes
• Chargeback Protection: We work with payment processors to resolve chargeback disputes fairly

7. Refund Processing

Stripe Payments: Refunds are processed through Stripe and typically appear in your account within 5-7 business days.

Bank Processing: Your bank may take additional time to process the refund to your account.

Confirmation: You'll receive email confirmation once the refund is processed.

8. Quality Assurance

To minimize refund requests, we:

• Continuously improve our AI models
• Provide clear service descriptions and examples
• Offer detailed configuration options
• Monitor generation quality and user feedback

9. Special Circumstances

System Outages: If our service is unavailable for extended periods, we may offer credits or extended refund periods.

Force Majeure: Extraordinary circumstances beyond our control may affect refund processing times.

Bulk Purchases: Special terms may apply to institutional or bulk purchases.

10. Refund Policy Updates

We may update this refund policy from time to time. Changes will be posted on this page with an updated date. Continued use of our service after changes constitutes acceptance of the new policy.

11. Contact Information

For refund requests or questions about this policy:

• Email: refunds.lastappstanding@gmail.com
• Response Time: Within 24 hours during business days
• Support Hours: Monday-Friday, 9 AM - 5 PM EST